Best Appliance Repair Service
Best Appliance Repair Crew and Fleet

Your satisfaction is our #1 goal at
Best Appliance Repair Service

When you call Best Appliance Repair Service, you’re dealing with the owners and employees who take pride in every aspect of your service experience.

We offer you the professional advantage of factory-trained technicians who arrive in uniform, with knowledge of the problem and a well-stocked van to complete your job. We work smart, for your benefit.

For your safety, all employees are background checked and screened for driving records and drugs, earning us a “Gold Seal Certification” through industry leader Plus One Solutions.

Sacramento-area customers have relied on us since 1991. Owners Jennifer and Craig Coulter founded another successful, local appliance repair business, then sold it in 2002 and established Best Appliance Repair Service. Craig (the one with the Kiwi accent!) began his career in New Zealand, and employs the “Kiwi ingenuity” the country is known for.

Craig Coulter, Service Manager

Craig Coulter
Service Manager

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Jennifer Coulter, Operations Manager

Jennifer Coulter
Operations Manager

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Thomas Fruda

Thomas Fruda
Technician

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Carlos Gonzalez

Carlos Gonzalez
Technician

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Dennis Hines

Dennis Hines
Technician

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Casey Marks

Casey Marks
Technician

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Anthony Martin

Anthony Martin
Technician

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Lawrence Alvarado

Lawrence Alvarado
Technician

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Frank Martin

Frank Martin
Technician

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Rick Kiser

Rick Kiser
Technician

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Elizabeth Freestone

Elizabeth Freestone
Office Support Specialist - Claims

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Brandi Nichols

Brandi Nichols
Office Support Specialist - Parts

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Zsuzi Smith

Zsuzi Smith
Customer Service

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Mike Powell

Mike Powell
Office Support Specialist - Dispatch

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LOGISTICS

Here at Best Appliance, we utilize the latest information technologies. The computer program we use to run our company is state of the art and it is the best software available for the appliance repair industry. The Oxford Dictionary defines logistics as "the detailed organization and implementation of a complex operation." It truly is an under recognized facet of the industry that many never stop to think about.

IT ALL STARTS WHEN YOU CALL US

Our state of the art system allows us to keep track of every detail from start to finish.  We use this system to document your unit information and service history. It enables us to route your service call to one of our highly skilled technicians as soon as we are in your area. It allows us to be highly efficient and serve you better.  Our LIVE mapping system shows us everything we need to know throughout the day. Technicians report to us instantly so we can begin the next phase of your repair if you are in need of any further assistance.

INBOUND AND OUTBOUND

Our parts department uses the program to know what we have in stock or what needs to be ordered.  If we do not have the necessary part in our inventory, we will order it. The turnaround time for obtaining these is usually anywhere from 2 to 5 business days. Please keep in mind that certain factory direct parts may take longer.

PERSONAL ATTENTION TO YOU, FOR YOU!

We have a detailed history of your appliance repairs stored in our system for future reference. This helps us to better serve you the next time you are in need of repair work. This makes an already frustrating situation a bit smoother for you.

Consumer Tip from Best Appliance Repair Service

Remove baked-on residue and freshen your microwave oven by placing a microwave-safe container containing a solution of 1 cup each of vinegar and water in the microwave. Turn on full power for 10 minutes to “steam clean.”

We repair all major brands
Same day / next day service
Fully licensed & insured
Your satisfaction guaranteed

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Honest
Professional
Factory-trained service
Parts
Competitive rates

Factory authorized service for

Authorized service for GaggenauAuthorized service for DCSAuthorized service for Fisher&PaykelAuthorized service for U-Line

We also provide superior service for other brands, including:
Sub-Zero, Wolf, Dacor, LG, Samsung, General Electric, Maytag, KitchenAid and Whirlpool